Fast delivery from US to Australia | Oz Snow Gear
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Delivery FAQ

Delivery FAQ

Everyone has them

How long does shipping take?

Shipping takes approximately 3-5 day (DHL) or 7-10 days (FedEx).

We ship via DHL if you order from one shop and FedEx if you order from multiple stores.

Where can you ship to?

Currently, we can ship Australia-wide.

This season we’re shipping to NZ too!

Will I get taxed on my shipment?

Australia: Packages exceeding $1000AUD in value is subject to import tax and duties. If you wish to ship items more than $1000AUD, please submit additional shipping requests.

NZ: Please refer to http://www.whatsmyduty.org.nz/ to determine if any import duties or taxes are payable.

Can I insure my package?

Yes you can insure your package for any loss or damage incurred in transit via DHL or FedEx.

The cost of insurance will depend on the value of the shipments. All claims are to be submitted with DHL or FedEx respectively.

What happens if my package goes missing?

Ultimately, DHL or FedEx is responsible for delivering your package. In the unlikely event that your package goes missing, you can submit an insurance claim provided you opted insure your package.

How do I pay for shipping?

To pay for shipping, you must first sign up to Oz Snow Gear, then submit a shipping request containing the items you wish to ship.

You can choose to pay up front or pay later when we receive your items at our address.

You must submit a request before or immediately after making your purchases online.