Fast delivery from US to Australia | Oz Snow Gear
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Delivery FAQ

Delivery FAQ

Everyone has them

How long does shipping take?

Delivery time upon dispatch takes approximately 10-15 days via FedEx/DHL. You may opt for an express service where delivery time is 3-5 days upon dispatch.

Please be advised that incoming shipments into Florida may take 1-2 business days to process upon arrival.

Unfortunately, delivery times are out of our control and the delivery time frames are at the discretion of the shipping provider. The time frames listed above are general guides.

Where can you ship to?

We can ship Australia-wide!

Will I get taxed on my shipment?

As of 1 July 2018, all incoming packages into Australia are subject to import tax and duties. As a result, we collect the GST and pass it onto our shipping courier, whom then passes the GST onto Australian Customs.

The GST is calculated at 10% of the total value of goods contained within the shipment.

Please be sure to send a copy of the order invoice from the seller. You may send the invoice to orders@ozsnowgear.com.au.

Can I insure my package?

Yes you can insure your package for any loss or damage incurred in transit via DHL or FedEx.

The cost of insurance will depend on the value of the shipments. All claims are to be submitted with DHL or FedEx respectively.

What happens if my package goes missing?

DHL or FedEx is responsible for delivering your package. In the unlikely event that your package goes missing, you can submit an insurance claim provided you opted insure your package.

How do I pay for shipping?

To pay for shipping, you must first sign up to Oz Snow Gear, then submit a shipping request containing the items you wish to ship.

You can choose to pay up front or pay later when we receive your items at our address.

You must submit a request before or immediately after making your purchases online.